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How to efficiently manage all the IT Services in your organization

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Agenda

In this webinar you will learn how to:

  • organize the work of your helpdesk,
  • offer high-quality support fulfilling the SLAs,
  • create a fully customizable Customer Portal,
  • streamline incident management,
  • improve communication between the IT crowd and the rest of the company.
    Presenter

    Mr Adam Stępień

    An Atlassian Engineer with significant experience as a business system analyst, project manager, and product owner. Worked on developing and improving a number of legal tech products. Passionate about technologies, artificial intelligence, big data, and cyber-security.
    Presenter

    Mr Łukasz Grobelny

    A certified Project Manager and experienced IT technician, exploring Atlassian's family of products as an Atlassian Engineer. Expert in Java programming language with published plugins currently researching Information Technology Infrastructure Library (ITIL).