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How to improve your customer's journey through Jira Service Desk Server

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Presenter

Mr Dzmitry Hryb

Marketing Manager
For the last couple of years, Dimitry has been on the mission to help people make the best use of Jira Software and Jira Service Desk at work by creating guides and tutorials for Atlassian users all around the globe. Dima is an acclaimed contributor to the Ecosystem who received Atlassian Community Content Awards three times in 2018.

Agenda

In this webinar, we're going to break down the whole customer journey through Jira Service Desk and see how we can customize it on each step - from the Customer Portal homepage to submitting feedback upon successful ticket resolution.

In about an hour, you will learn:

  • lots of ways to solve common issues with each screen of this software's user interface;
  • and how to make your customers happy even when they have problems with our products and services.